Return Conditions
- Return requests can be submitted within 24 hours from receiving the product.
- The product must be unused, in its original condition, with all accessories and original packaging.
- Returns are accepted if the product is different from the image on our website or if an incorrect product was sent.
Non-Returnable Products
- Customized products made according to the customer request.
- Discounted products or promotional offers, except in the case of an order error.
- Products that match the images and quality shown on the website cannot be returned, but they may be exchanged if needed.
- Used products or items damaged after receipt.
Return Process
You can submit a return request via WhatsApp by explaining the reason and attaching clear product photos.
We respond quickly, review the request, and either arrange a replacement or approve the return depending on the case.
- If the mistake was on our side, we replace the item within 24 hours.
- If a replacement is unavailable, the refund request is approved and processed within 24 hours.
Return Shipping and Refunds
- If the return is due to our mistake, we cover all shipping costs.
- In other cases, the customer bears the shipping costs.
- After receiving and verifying the product condition, the refund is processed through the original payment method.
How to Contact Us
You can easily reach us via WhatsApp, and our team will be happy to assist you immediately.
